A new article out of 大象传媒 Neurology focuses on ,听authored in partnership by聽Jorge L Almodovar MD, 聽Heather Ritchie, MSN, RN, NE-BC and Sharmila Soares MSN, RN, CNRN,. This article will be published in the April 2024 issue of the .
Understanding how drivers of satisfaction apply to a specific case improves the quality of the negotiation process between the service provider and the consumer. A compassionate method, rather than unsympathetic and unbending approaches, increases the chance of a successful reconsideration outcome.
Abstract
Nurse leaders in many settings are responsible for clinic operations. Knowing the medical and financial stakes of each patient encounter, it is not surprising to encounter patients requesting reconsideration of bills after services are provided. This article provides recommendations on how to successfully navigate billing reconsideration requests in outpatient settings.